FREQUENTLY ASKED QUESTIONS

Do you ship to my country?
Yes! We ship worldwide.

What payment types do you accept?
We accept payments via Paypal or credit/debit card.

What are your postage times?
We aim to dispatch your order within 1-2 working days of ordering, though it can take slightly longer at busier periods.
All UK orders are sent first class and so should arrive approximately 1-2 working days after dispatch.
All international orders should arrive approximately 5-7 working days after dispatch.

My order's not arrived yet, what should I do?
If it's been longer than the postage times listed above, please let us know that it's still not arrived via email or through our Contact Us form.
Unfortunately, we cannot take responsibility for items lost in the post under standard postage. We encourage all customers to opt for 'Signed For' or 'Tracked and Signed' postage to ensure a safe arrival.
However, all parcels have a return address so if your item is not delivered and returns to us at any point then we will contact you to check the shipping address and post it back out to you as soon as possible.

Can I track my order?
UK orders: No, but you can select 'Signed For' at checkout to ensure your order's safe arrival.
International orders: Yes, please select 'International Tracked & Signed' at checkout.

Can I cancel/change my order?
As most orders are sent out within a couple of days, there's a significant chance your order is already on the way to you! But feel free to drop us an email or fill in the contact form and, if it's not been shipped yet, we'll do our best to amend it for you.

What is your returns/exchange policy?
Returns are possible if requested within 7 days of you receiving your order. We do not process exchanges. Returns and replacements are available for faulty items. More information can be found on the T&C's page.

Are you looking for promoters/sponsors/influencers?
We're not currently looking for promoters or sponsors buuuuut feel free to drop us an email (info@dollandbone.com) with an updated CV, links to your social media accounts and why you'd be a great promoter for us, and we'll keep you in mind for when we are looking!

Do you offer wholesale orders?
We do! Complete the form on the 'Contact' page or email us at info@dollandbone.com to discuss it.

Did this jewellery actually get made by a Llama?

No. Though that would be cool.
If i were an actual Llama, the jewellery you bought would be worth a lot, lot more.

Llama's don't have thumbs.

Christmas Delivery

Royal Mail

Domestic packages

2nd Class: 18th December
1st Class and Royal Mail Tracked 48®: 20th December
Royal Mail Tracked 24®: 21st December
Royal Mail Special Delivery Guaranteed®: 23nd December

Visit Royal Mail for more information including international postage deadlines.